Help

My Account

  1. I have forgotten my username and password, what do I do?

    Entering incorrect password or username results in the error message: 'The login failed. Please check your username and password'. As passwords are case sensitive, check to ensure your Caps Lock is off. If your troubles persist, use the 'Forgot Password?' option, follow the instructions and a new password will be issued to the e-mail address registered with your Jetbull account.

  2. Who do I contact if I have questions about my account?

    Please contact Jetbull Customer Support by mail at support@jetbull.com or directly via Live Chat.

  3. What do I do if I no longer want to use my account?

    For closing your account please email Jetbull Customer Support at support@jetbull.com

  4. How do I change my password?

    You can change your password by accessing ‘Change Password‘, under ‘My Account‘ section, when logged in, and following the instructions on that page.

  5. How do I change my registered email address?

    You can change your registered email address by accessing ‘Change Email‘, under ‘My Account‘ section, when logged in, and following the instructions on that page.

  6. Is there any way I can check my account activity?

    You can check your account activity by accessing ‘My Account‘ once you have logged in, or you can contact Jetbull Customer Support for any information.

  7. Is it possible to change my username?

    No, your registered username cannot be changed unfortunately.

  8. Who can I consult if I think I have a problem with online gaming?

    Participating in online gaming is exciting, fun and potentially profitable for those that chose to play. However, Jetbull acknowledge that some people can develop a gaming addication. If you feel that your gambling has gotten out of control, please visit our Responsible Gaming section found in the footer of the website and/or use the self-exclusion feature available from ‘My Account‘ when you are logged in.

  9. How can I self-exclude?

    You can self-exclude from ‘My Account‘ when you are logged in. You can select the exclusion time of your choice, up to one year. Once you confirm your choice, you will automatically log out of the Jetbull website. The login will then only be possible after the expiry of the period you selected. In the event you want to self-exclude permanently, please contact Customer Support.

  10. What happens when the self-exclusion period ends??

    Once the time limit you selected for self-exclusion is up, your account will be reopened.  

  11. Can I cancel it?

    No, you cannot terminate a self-exclusion period. It will be effective until it expires.

  12. I am not getting a response to my questions when I e-mail the Customer Support Team?

    We aim to reply to all customer support e-mails within a few hours. As some inquiries require a thorough investigation, response time may vary based on the nature of your e-mail. You will receive an e-mail confirmation from Jetbull when we have received your inquiry, to let you know we are working on an answer. If you find that you are not receiving the confirmation e-mail promptly after submitting your inquiry we would suggest that you have a look in your Junk Mail folder. Jetbull does not engage in the act of sending unsolicited e-mails however some aggressive mail filters may mistakenly identify our e-mails as spam and treat them as such.